Healthcare Webinars 2008
Continuing this year will be the popular Diversity Building Blocks© Series, a special nine-part Webinar series dedicated to the healthcare industry. This series is perfect for healthcare organizations seeking to build or strengthen the foundations of their diversity initiatives. You don’t have to be in healthcare to benefit from this series. Whatever your industry may be, join in to explore the fundamental building blocks of diversity initiatives! Contact Brian Williams-Norgaard at brian.wn@texasdiversitycouncil.org for details and registration information.
Diversity Building Blocks© Series for Healthcare Organizations
Part 1: Strategic Planning
Tuesday – March 18, 2008
11:00 a.m. CST
Healthcare organizations create strategic plans. Their diversity functions would benefit by doing the same. Thoughtful diversity planning aligns important programs, education, and research with critical organizational processes and procedures. In this Webinar you will learn the fundamentals of diversity strategic planning for both nascent and matured diversity initiatives.
Part 2: Corporate Communications
Friday – April 11, 2008
11:00 a.m. CST
Diversity initiatives in healthcare organizations are sometimes inadvertently run under the radar screen; that is, important stakeholders may be unaware of the day-to-day operations of the diversity function and its value to the organization. This is detrimental to any initiative -- out of sight is out of mind; out of mind can be out of budget. Effective communication solves this problem. In this Webinar you will learn how to develop and deliver a diversity communications campaign that keeps people informed.
Part 3: Leadership
Thursday – April 24, 2008
11:00 a.m. CST
Capable leadership is necessary to drive and sustain diversity initiatives in healthcare organizations. Executives, managers, front line staff, clinicians, and other change agents must be willing to “take the lead” on behalf of diversity management practices. This isn’t easy. It requires commitment and a sense of ownership for the issues. In this Webinar you will learn four indispensable leadership characteristics that individuals must develop in order to become effective diversity advocates and leaders.
Part 4: Building the “Case” for Diversity
Thursday – June 5, 2008
11:00 a.m. CST
What is the case for diversity? Is it bottom-line driven? An ethical issue? The right thing to do? There are a number of reasons why healthcare organizations are paying closer attention to diversity. But how do you demonstrate the importance of diversity in “your” institution? In this Webinar you will learn must-know methods and dynamic approaches to defining a solid case for diversity tailored to your organization’s needs.
Part 5: Assessments and Scorecards
Thursday – June 26, 2008
11:00 a.m. CST
What is the ROI for diversity management practices and policies? There is no one answer to this question. There are, however, several means by which to measure return on investment for your diversity efforts. Assessments help you determine what is important to measure; scorecards help define measurement parameters so that you can pinpoint accomplishments. In this Webinar you will learn the basics of assessments and scorecards, indispensible tools for planning and monitoring any diversity initiative.
Part 6: Training and Education
Thursday - July 17, 2008
11:00 a.m. CST
Developing cost-effective diversity and cultural competency education for healthcare staff (clinical and non-clinical) can be a complex task. All employees can benefit from learning fundamental cross-cultural skills. Certain staff, however, especially those providing direct patient care, may benefit even more from unique training approaches that support their specific occupations. In this Webinar you will be shown the latest in diversity training development and delivery platforms for the healthcare industry.
Part 7: Inclusion
Thursday – August 7, 2008
11:00 a.m. CST
“Diversity” and “inclusion” haven’t always gone hand in hand. In certain cultures the nail that stands out is commonly hammered back in. In the US, where cultural, linguistic, racial, and other forms of diversity prevail, the nail that stands out must be woven into (included in) the whole. In this Webinar you will learn the significance of inclusion to both staff and patients, and discover key steps to overcoming common challenges that can disrupt employee relations and patient care in diverse environment.
Part 8: Language Services
Thursday – August 28, 2008
11:00 a.m. CST
Clear communication is especially important to patient safety and quality. The use of multilingual documentation, interpreters, and other language aids can improve the overall quality of care to limited-English speaking patients, reduce medical errors, increase patient compliance, and enhance the efficiency of operations. In this Webinar you will learn how to structure a language services program that addresses both patient and employee language concerns.
Part 9: Culturally Competent Services – Industry Standards
Thursday - September 18, 2008
11:00 a.m. CST
Title VI of the Civil Rights Act of 1964 requires health care organizations getting Medicare/Medicaid funding to provide language services to its patients. There are also CLAS Standards (nationally recommended standards for Culturally and Linguistically Appropriate Services in healthcare) put forth by the Department of Health and Human Services. Magnet, JCAHO, and other credentialing and licensing agencies are also recommending higher standards for cultural and linguistic services. In this Webinar you will find out about developing industry diversity standards: what’s required, what’s recommended, and what simply makes good sense.
